Social targets highlights
learning and development hours per employee of the Manager
benchmark engagement score for tenant satisfaction with asset management
minimum representation of each gender at Board and all management and employee levels
Strong industry partnerships
Investors are at the forefront of everything we do. CEREIT proactively engages with the investment community through regular, effective and clear two-way communication.
Collaboration and strong partnerships are crucial for CEREIT to thrive as a business. Maintaining strong and positive partnerships can help CEREIT to implement sustainable practices throughout its supply chain, attract new investors, and engage with local communities, leading to progressive economic growth and social benefits.
The Manager is active in contributing to the growth of the real estate industry by participating in a number of industry associations
European Public Real Estate Association (EPRA) – member
APREA – member
REIT Association of Singapore
(REITAS) – member
SGListCos – founding member
Singapore Business Federation
(SBF) – member
SID – corporate member
CEREIT engages with the investment community in a regular, proactive and open manner. CEREIT’s manager has a dedicated investor relations team that conducts a robust outreach program to build brand awareness and keep all Unitholders informed about the company’s financial results and operating performance.
Tenant-customer satisfaction
The Manager and the Property Manager recognise that a positive tenant-customer experience is vital to the long-term success and growth of CEREIT. At the same time, a poor tenant-customer experience and engagement could potentially affect retention rates and the adoption of CEREIT’s sustainability commitments.
The Property Manager of CEREIT has been conducting an annual tenant engagement survey since 2018. The survey is conducted by an independent third-party customer experience consultancy and collects feedback from tenant-customers across CEREIT’s portfolio on various factors such as building management, communication, security, and sustainability. The property teams then use the results and feedback to develop and implement asset-specific plans.
Overall Satisfaction with asset management
Contributing to our
communities
Building on existing community partnerships, the Manager seeks to create positive impact to the local communities in which it operates. The Manager’s long-term community engagement strategy focuses on deepening engagement with community partners, increasing financial donations and involving employees in volunteer and charitable activities.
In 2022, the Manager contributed S$28,000 through fund-raising and direct contributions for two community partners – Child at Street 11 and WWF
Diversity, equity and inclusion
For Cromwell’s approach to diversity, equity and inclusion
The Manager operates as part of Cromwell and recognises that a diverse, inclusive and safe culture not only promotes a sense of well-being among its employees but also increases engagement, which in turn supports strong performance, better decision-making, improved customer satisfaction, and higher productivity. The Manager also maintains a zero-tolerance stance on any forms of workplace harassment.